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Opportunities for all: Recommendations for a fairer future

Excerpt from Deloitte State of the State New Zealand 2019 series

We have been following the State of the Nation series with interest as they take a look at the inequities facing many New Zealanders and the impact these have on opportunities to grow wellbeing and therefore a more prosperous country.

This is the last article in the series which provides an excellent summary of the conclusions reached and present six possible solutions to what will make a real difference to the lives of New Zealanders.


Click here to access the State of the State series of articles

Fairness lies at the heart of Kiwi values - the opportunity to get ahead regardless of where an individual is starting from.

"We’ve seen from this year’s State of the State articles that New Zealand has many inequities that act as a barrier to opportunity. Knowing these barriers exist won’t make them go away, but if we act with intent and visible effect then we can translate wellbeing growth into better outcomes and a fair future for all."


1.  Behind the averages

We have to see behind aggregate and average measures of wellbeing to look at distribution/equity measures as well. Reporting these metrics alongside averages makes it clear how wellbeing varies across population groups – for example by gender, location, ethnic group, disability or employment/economic status. 

Reporting, data and analytics are very useful, as they throw light on inequities and highlight where they exist. They allow us to ask “why?” and consider whether a change in policy, practice, or process might help to address inequities. However, visibility is not action, and more than reporting is needed to change outcomes for the better.

2.  Businesses role in wellbeing

Business can be a significant contributor to growing wellbeing, but business activity is also a source of inequity. There are guardrails, incentives and rewards that could encourage business to proactively address equity issues.

Examples where business can lead include the gender pay gap; improved procurement practices; supply chain assurance; environmental impacts of operations; and improved access to reduce digital inequities. When businesses act with purpose on these issues they can have a big impact and generate momentum to sustain a following.

3.  Growth is not the answer

Economic growth cannot be relied on to deliver improved wellbeing for everyone, as the benefits of growth tend to fall inequitably. It will require a reallocation of resources, even in the presence of growth, to address the most significant inequities that exist in our society. Transition support may be required for those who are impacted by these reallocations.

Growth creates value, but that value does not always benefit those who need it most. For example, a current issue in New Zealand is how the effects and benefits of tourism growth – already our largest export-earner – impact communities and regions from a social, human and natural capital perspective, without them also receiving a fair share of the industry’s financial/physical capital growth. Explicit reallocations of resources can address inequities but can mean that some who would otherwise have benefited might have to miss out.

4.  Balancing the capitals

Balanced growth – where we focus on growing all four capitals together, not just financial/physical capital – is an important contributor to overall wellbeing. Balance can only be maintained if we understand people’s preferences and trade-offs and how these change over time, and if we increase participation to tap into civic insights.

For example, most councils in New Zealand are focused on minimising rates growth, but this is just one setting on a sliding scale that could include a much higher level of social spend and infrastructure in return for higher rates. Different communities have different preferences, and these need to be understood otherwise assumptions or averages will drive decisions.

5.  Ground-level action

Ground-level action needs to be focused on specific inequities otherwise they’ll never go away. The old concept of “trickle down” – where resources and benefits flow to those who need them – may need to be replaced with an alternative model of “trickle up” – where directed action at a local level accumulates to reduce inequities and grow overall wellbeing.

Place-based programmes such as the Southern Initiative in South Auckland are contributing to important changes at the local level that reduce inequities at a micro-scale for individuals, whānau and communities. Such programmes will need high-level policy support and resource reallocations in order to access enough resources and be easily scalable to other locations.

6.  We are not alone

New Zealand does not exist in isolation. We need to be aware of our international obligations to improve wellbeing, and consider what interventions are needed by those experiencing disadvantage within our backyard and broader community of nations.

For example, we have responsibilities that extend into the Pacific and across the globe. What could New Zealand do to enhance wellbeing for others in our regional and global community, and address inequities outside our nation’s borders?


A.  Top-down, bottom-up

Drive wellbeing growth from both top-down policies and bottom-up action. Settings and outcomes, as well as large scale resource reallocations, should happen top-down. Specific interventions and actions to improve the distribution of wellbeing and ensure inequities are addressed should happen on a local level, within communities, geographies, businesses, schools, towns and cities – anywhere inequities are tangible barriers to a fair future for all.

B.  Managing transitions

Explicitly plan and support transitions that help to deliver greater equity. For example, when we reallocate health spending between population groups, provide public services in areas without other practical alternatives or invest in additional services for people who have historically been treated inequitably, we may also need to manage the impact of those reallocations on the people and communities who have “to give up something”. This may increase the cost of equity-focused policies, but it will directly address transition impacts that could otherwise be a barrier to acceptance or implementation.

C.  Mitigate bias

Actively monitor and mitigate potential biases in policy and decision-making, whatever the source of the bias. Unconscious bias can erode the benefits of well-intentioned policies. The public is becoming more aware of the risks around biased data and algorithms, and there’s now a proposed Algorithm Charter to deal with this. But so much of our government agencies’ current policy “locks in” inequitable outcomes for particular population groups through accepted practices which needs more transparency, scrutiny and oversight to remedy.

D.  Local wellbeing authority

Increase local communities’ delegated authority to make decisions on their own wellbeing priorities. This will require improved decision-making frameworks that enhance meaningful civic participation and the provision of better information on the current distribution of wellbeing and where inequities exist. It may also require new community engagement models that are rarely used in New Zealand. Central and local government could consider how to enable local communities to take greater responsibility for the decisions and services that most affect their wellbeing, and whether this could involve a change in the balance of responsibilities between the different arms of government.

E.  Beat the cycle

Address the limitations caused by short-term political cycles by empowering government agencies to reallocate budgets and enter into multi-year commitments that extend beyond traditional budget and election horizons. Service providers such as community organisations and NGOs could then more confidently invest in long-term capabilities and resource shifts to address underlying inequities. This investment would require evidence supporting any new initiatives and support from a participatory body such as a citizens’ assembly or budget.

F.  Hold us to account

Hold us all to account for improving the distribution of wellbeing by enhancing existing bodies – such as the Human Rights Commission – and their ability to participate in important conversations about equity in New Zealand, such as establishing Budget priorities. Consider setting up an Independent Wellbeing Commission that can set wellbeing distribution goals to address inequities, report on progress towards these goals and has the power to act on government policies and practices that are clearly inequitable.


To read the full series of articles, click here:



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